Refund policy
REFUND & EXCHANGE POLICY – SHREY ONLINE
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RETURN POLICY
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
• Item must be unused and in original condition
• Must include original tags and packaging
• Must have proof of purchase
To initiate a return, contact us at:
support@shreyonline.com
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RETURN ADDRESS
Shrey Online
A-135, A-Block
House No. A-135, 3rd Floor
Shastri Nagar, Delhi - 110052
Items sent without prior return request will not be accepted.
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Important (Riturn & Exchange)
- Please record an unboxing video while receiving your order. Claims for receiving a wrong, damaged, or missing product in a sealed package will not be accepted without a valid unboxing video.
- Custom-made (made-to-measure) shirts are not eligible for return or exchange, as they are tailored specifically to your measurements and cannot be resold.
- A return/exchange handling fee of ₹149 will be applicable for all return and exchange requests. This fee must be paid in advance via UPI or Bank Transfer before the return pickup is arranged.
- Exchanges are subject to stock and size availability.
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DAMAGES & ISSUES
Please inspect your order upon delivery.
If the item is defective, damaged, or incorrect, contact us immediately for resolution.
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REFUNDS
Once we receive and inspect your return:
• You will be notified about approval
• Approved refunds are processed within 7–10 business days
Bank processing may take additional time.
If you haven’t received your refund after 15 days, contact us at:
📧 support@shreyonline.com
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